Playing a pivotal role in Wharton Customer Analytics’ projects, Seniors Fellows help scope and define research opportunities, facilitate experimental learning for our students, and provide thought leadership in the field of analytics.
Patrizio Cernetti, WG'16
Patrizio Cernetti, WG’16, is a digital transformation leader driving data governance, analytics, RPA and AI solutions across organizations. He has over 15 years of experience with consulting companies including SDI, Accenture and Procurian where he advised both private equity and strategic clients on top-line growth and operational improvement initiatives, with particular focus in the industrial manufacturing sector. He held various positions in the US and Europe identifying and realizing value through data-driven aaS solutions and performance value creation for his clients’ Operations, Supply Chain and Procurement groups. He is a member of several organizations promoting digital awareness and a Council Member at ECCMA, the project leader for the development of ISO 8000 standard for data quality and the exchange of master data. Patrizio holds M.S. degrees in Engineering from Politecnico di Milano, Italy and University of Minnesota, and an MBA from The Wharton School of Business.
VICE PRESIDENT OF FULLFILMENT OPERATIONS, SAPIENT INDUSTRIES
Projecting growth potential is vital in today’s markets – but also increasingly complex. That’s Joseph’s specialty. He uses data science and machine learning to analyze customers, products, services, and channels – providing executives with vital insight to model expected growth and gross margin. Altogether, he has led more than 50 diligence and value creation projects using data representing over $100 billion in revenue.
As an innovation fellow, he builds and develops new tools for tackling business questions in a repeatable manner. In fact, he has been an analytics and data science innovator for years – and his work is known around the world. For example, he patented an approach for measuring digital advertising impact and authored a Harvard Business School case study on digital advertising. He has conducted research on customer churn, customer lifetime value, digital marketing, and social networks. He also wrote two chapters on digital marketing and customer management for Harvard Business School Publishing that are used in business schools worldwide.
He joined West Monroe from Two Six Capital, where he was head of data science. Previously, he was a data scientist with Facebook, where he managed measurement of digital advertising impact on lift of online and offline sales across various sectors. He earned bachelor’s and master’s degrees from the University of California – Berkeley, an MBA from Imperial College London, and a Ph.D. in marketing from Harvard Business School.
HEAD OF DATA SCIENCE, WEST MONROE
Stephen Diorio is an established authority in marketing accountability, data-driven marketing, and go-to-market innovation with over 25 years of experience helping CEOs, Boards, CMOs, and CFOs create new growth and enterprise value by improving their return on marketing investment and using data to reallocate resources to investments that grow profits and firm value.
As the Director of the Forbes Marketing Accountability Initiative. Mr. Diorio helps Business Owners, CEOs, CFOs, and CMOs to analyze, quantify, and grow the contribution of marketing to enterprise value, and unlock the profit growth potential and untapped equity value in their businesses.
Over his career, Mr. Diorio has helped over 100 leading brands – including: Armstrong, American Express, CBS, DuPont, IBM, Janus, Morgan Stanley, PwC, Ricoh, SunTrust Bank, Staples, UPS, and US Bank – to measurably grow faster at lower cost, maximize return on sales marketing and technology investments, and generate enterprise value.
He has authored over 25 marketing best practices books and research publications that connect growth investment to firm value including: “Marketing Accountability: A CEO Blueprint for Driving Enterprise Value By Maximizing The Effectiveness of Marketing Investments, Strategies and Actions (Forbes)” and “Beyond e: 12 Ways Technology Will Transform Sales & Marketing Strategy (McGraw-Hill)”, and “Proving the Value of the Brand: Developing Financially Valid Ways To Measure The Contribution Of Brands To Firm Financial Performance And Share Price (MASB).”
Mr. Diorio is a Fellow at the Marketing Accountability Standards Board (MASB) and holds an MBA in Finance and Marketing from the University of Chicago Booth School of Business, and a B.S. in Mechanical Engineering from Bucknell University.
DIRECTOR OF THE MARKETING ACCOUNTABILITY INITIATIVE, FORBES
Elea McDonnell Feit
Elea McDonnell Feit is an Associate Professor of Marketing at Drexel University and a Senior Fellow of Marketing at WCA. Her career has focused on developing new quantitative methods and bringing them into practice, first working in product design at General Motors, then commercializing new methods at the marketing analytics firm, The Modellers. She previously served as the Executive Director of WCA, where she built the Research Opportunity program. She excels at making analytics accessible to broad audiences and has authored a book on R for Marketing Research and Analytics and a DataCamp course on Choice Modeling in R. She holds a PhD in Marketing from the University of Michigan, an MS in Industrial Engineering from Lehigh University and a BA in Mathematics from University of Pennsylvania.
ASSOCIATE PROFESSOR OF MARKETING, DREXEL UNIVERSITY
Dr. Michael Ferrari is the Global Head of Climate and Agronomic Decision Sciences at Syngenta. Previously, he was the Managing Partner at Atlas Research Innovations, where he provides clients with basic and applied bespoke research services towards a variety of scientific, technical and economic domains. Most of this work falls at the food-water-energy-infrastructure nexus, and encompasses Data Science & Analytics, Spatial Informatics, AI/Machine Learning, Financial & Physical Risk, GeoEconomics, Sensor Networks, Environmental System Science and Engineering, and Information Theory. Michael has spent two decades as a scientist, engineer and economist in the following industrial sectors: energy and agriculture; financial services, chemicals, water & natural resources, commodities & supply chain, environmental management and information technology. Dr. Ferrari earned his PhD from Rutgers (Dept. of Env. Sciences & Engineering: programs in Geophysical Fluid Dynamics and Environmental Biophysical Modeling) where his research focused on better understanding the Industrial/Environmental interface and the Earth/Space/Biosphere complex from both an information systems and an evolutionary perspective. His doctoral work in numerical modeling & applied mathematics was supported by the NASA Goddard Institute for Space Studies in Manhattan.
GLOBAL HEAD OF CLIMATE AND AGRONOMIC DECISION SCIENCES, SYNGENTA
Saurabh Goorha is Founder and Chief Executive Officer of AffectPercept. The advisory & analytics firm provides strategic planning framework, operational training modules, and data analytic services pertaining to Perception AI, SaaS and MarTech. The firm supports companies (SMB and Enterprise), executives, operational managers and investors. Its domain expertise includes psycholinguistic data analytics utilizing Perception AI (including Voice AI, Visual AI and NLP) solutions. These enable operationalization of company risk and reputation management, creating effective virtual sales channels & optimizing digital marketing amongst other business outcomes.
Saurabh is an experienced Chief Product Officer and General Manager for SaaS, B2B & B2C products, and ML data analytic platforms. He has held executive and senior leadership roles at YouVisit (a Vista Equity Partners company), Cision, PR Newswire and Dow Jones. He has managed business growth and product lifecycle management for scores of global MarTech brands. He has led and contributed to multiple company exits to Private Equity and IPO, including leading product growth and exit of SMB company to Vista Equity Partners.
He researched at Cornell – Social Media Lab. His original applied research on Virtual Communication Analytics, Credibility & Trust and Trend Detection has been productized using SaaS and ML, and is cited regularly by global companies and researchers, including in US patents. He has served on the Board of Directors for the business information division of Software & Information Industry Association (SIIA). He is a graduate of Cornell University.
FOUNDER AND CHIEF EXECUTIVE OFFICER, AFFECTPERCEPT
Shawndra Hill is an expert Data Scientist and Senior Researcher in the Computational Social Science Group at Microsoft Research NYC. Prior to joining Microsoft, she was on the faculty of the Operations and Information Management Department at the Wharton School of the University of Pennsylvania. She researches the value to companies of mining data on how consumers interact with each other on online platforms, for targeted marketing, advertising, health and fraud detection purposes. Her current research focuses on the interactions between TV content and online behaviors. Her past and present industry partners included AT&T Labs Research, ClearForest, and Siemens Energy & Automation. Dr. Hill holds a B.S. in Mathematics from Spelman College, a B.E.E. from the Georgia Institute of Technology and a Ph.D. in Information Systems from NYU’s Stern School of Business.
PRINCIPAL SCIENTIST, FACEBOOK
Acclaimed for his exploration of business strategies that strengthen the understanding of customer relationships, Neil’s work is seen across numerous publications, lectures, and machine learning patents. Yet, it’s as Google’s Chief Measurement Strategist that he’s pushed limits even farther; pioneering new applications of analytics through customer lifetime value, marketing attribution, dynamic pricing, and content personalization in support of the company’s $90B+ advertising business. He holds an MBA from UCLA’s Anderson School of Management and a BS in Management Science from Purdue University.
CHIEF MEASUREMENT STRATEGIST, GOOGLE
Sajjad Jaffer, WG’01
Sajjad Jaffer is a senior director at West Monroe. Sajjad joined West Monroe after the acquisition of Two Six Capital where he was co-founder and Managing Director. Two Six Capital is a technology-enabled private equity firm that has pioneered Data Science for Private Equity. The firm’s approach to due diligence transactions and value add post investment is backed by 25 years of IP and research in Data Science. The firm has analyzed over $100 billion in granular transaction level revenue data and has been involved in over $27 billion worth of private equity transactions that have closed.
Sajjad most recently worked with a private equity firm in Dubai. Prior to that he worked at Infosys where the firm grew from $0.5B to $3B. Sajjad had leadership team responsibilities focusing on large scale corporate transformations.
Sajjad started his career at M&T Bank. Sajjad holds a B.A. from Bowdoin where he double majored in Computer Science and Government and minored in Economics, and an M.B.A. from Wharton.
SENIOR DIRECTOR, WEST MONROE
PARTNER, LL FUNDS
Mukul Pandya is the former editor-in-chief and executive director of the Knowledge@Wharton Network, a portfolio of web-based journals of research and business analysis published by the Wharton School of the University of Pennsylvania. In 2006, he was named a Senior Fellow in the Wharton School’s Management Department.
Launched in May 1999 to distribute Wharton’s research in a user-friendly format and style to a global business audience, Knowledge@Wharton has more than 3 million users in 200 countries. The Knowledge@Wharton Network has a global site published in English and regional versions in Spanish, Portuguese and Chinese. In 2008, the Knowledge@Wharton Network was awarded the University of Pennsylvania’s Models of Excellence award by President Amy Gutmann.
In March 2011, Mr. Pandya and his team oversaw the launch of Knowledge@Wharton High School (KWHS), a portal for high school students and educators around the world. After its launch KWHS evolved into activities including the publication of articles, podcasts, and videos for high school students and more than 400 lesson plans for educators. In addition, KWHS developed a global investment competition supported by partners such as the National Stock Exchange of India, Infosys, Vanguard, and others. The high school initiative created seminars for high school educators and summer camps for students. The latter, known as the Global Young Leaders Academy, in 2018 attracted participation from students from 45 countries. In 2019, K@W’s high school programs became part of the Wharton Global Youth Initiative.
In 2013 Mr. Pandya and his team launched K@W Business Radio, a daily radio show on Sirius XM satellite radio. The two-hour, call-in business interview program, which was broadcast live from Wharton’s historic Ivy League campus, presented the headlines with world-renowned Wharton professors, alumni, and expert guests. K@W Business Radio interviewed some 30 to 40 business experts each week. After producing more than 1,000 episodes in five years, the show evolved into Wharton Business Daily in late 2019.
A winner of four awards for investigative journalism, Mr. Pandya has 40 years of experience as a writer and editor. His articles have appeared in the Wall Street Journal, the New York Times, the Economist, Time magazine, the Philadelphia Inquirer, and other publications. Over the course of his career, Mr. Pandya has written several articles on leadership based on interviews with leaders such as former Indian President A.P.J. Abdul Kalam, Intel co-founder Andy Grove and former GE CEO Jack Welch, among others. He holds a master’s degree in economics from the University of Bombay.
Mr. Pandya is the author of three books. In October 2004 he and Robbie Shell co-wrote Lasting Leadership: Lessons from the 25 Most Influential Businesspeople of Our Times (Wharton School Publishing). In November 2002 he co-authored Knowledge@Wharton on Building Corporate Value with Robert E. Mittelstaedt, Jr., Harbir Singh, and Eric Clemons (John Wiley & Sons, New York). His first book, published in 2001, is the biography of Kevork Hovnanian, an entrepreneurial leader and founder of K. Hovnanian Enterprises, one of the largest homebuilders in the U.S. In addition, Mr. Pandya in 2006 worked with Russell Palmer, former Dean of the Wharton School, on his book titled Ultimate Leadership.
Mr. Pandya lives in Lawrenceville, N.J., with his wife, Hema.
FORMER EDITOR-IN-CHIEF AND EXECUTIVE DIRECTOR, KNOWLEDGE@WHARTON NETWORK
Harini Sridharan, WG'20
Harini is a growth-focused digital leader with more than a decade of deep multi-industry, and multi-functional analytics experience. She has worked across B2B and B2C companies in areas of product, customer, growth, and business analytics as well as in digital marketing. She is passionate about growth strategy and analytics and her expertise includes ROI improvement for 9-digit media budgets and optimization and customization of US and international websites across multiple industries like e-tail, cloud infrastructure, and financial services
She is the Head of Analytics and Data Management at MoneyGram International and was previously with IBM, eBags, and Vistaprint in various roles.
Harini holds a Master of Business Administration (Honors) from the Wharton School; a Master of Engineering Management from Dartmouth College; and a Bachelor of Engineering degree.
HEAD OF ANALYTICS AND DATA MANAGEMENT, MONEYGRAM INTERNATIONAL