Wharton Customer Analytics

Updates

Voice Analytics and Artificial Intelligence: Future Directions for a post-COVID world

As the adoption of IoT and voice-enabled technology has become mainstream, we see a post-COVID world of innovation in voice technology products and analytics, and disruption in traditional growth of ecosystem to support it. We layout emerging macro- and micro trends in this space, specifically the emergence of build and buy local products globally; companies solving for “last mile” of language adoption; improved solutions for voice data hogging; investment and marketing of privacy by design; and better Perception AI leading to artificial emotional intelligence becoming real.